If you are dissatisfied with your order, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date may be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Custom orders are subject to return conditions specified in the order.  RETURN AUTHORIZATION is required for all returns. CONTACT BIISCO for return authorization.